Reviewing your worklist
Synaipse handles the routine automatically and brings only the cases that need judgment to your attention. The worklist is where that review happens — a single, prioritized queue of everything waiting on a person.
What lands on the worklist
A case is routed to the worklist when Synaipse isn’t confident enough to release it on its own. Common reasons:
- Name
low_confidence- Description
The note is ambiguous, and a suggested code needs confirmation.
- Name
unmatched- Description
The note couldn’t be matched to a patient or encounter automatically.
- Name
unreadable- Description
Part of the document couldn’t be read — often a poor-quality fax or scan.
- Name
policy- Description
Your settings route this procedure or payer to manual review.
Reviewing a case
Open a case from the worklist to see the original note beside Synaipse’s results. For each suggested code, the supporting passage is highlighted in the document, so you can confirm at a glance.
- Check the matched patient and encounter at the top of the case.
- Review each suggested code against the highlighted evidence.
- Accept, edit, or reject codes as needed, and add a modifier if the note calls for one.
- Select Finalize to release the case to billing.
Corrections aren’t just one-offs — Synaipse learns from them. When your coders consistently adjust a particular pattern, future cases reflect it, and the volume reaching your worklist shrinks over time.
Working efficiently
- Prioritize by age or value so time-sensitive or high-dollar cases surface first.
- Filter by reason to batch similar work — clearing all unmatched cases in one pass, for example.
- Assign cases to specific coders so nothing is worked twice.
When you’re done
Finalized cases leave the worklist and move to billing through your configured export — your billing system or clearinghouse. If a case can’t be resolved (for example, the note is genuinely incomplete), you can hold it for follow-up or route it to exceptions.