Email is the simplest way to get notes into Synaipse when they already live in someone’s inbox. Forward them to your secure Synaipse address — attachments and all — and they’re captured automatically.
How it works
- Synaipse gives your organization a dedicated, secure inbound address (find it under Settings → Intake). It looks like
notes@your-practice.in.synaipse.org. - Send or forward a message to that address. Synaipse processes both the message body and any attachments — PDFs, images, and Word documents.
- Each note is matched to the right patient and encounter, then enters the processing pipeline.
What you can send
- Name
PDF attachments- Description
Signed operative notes exported from an EHR or dictation system.
- Name
Scanned images- Description
Photos or scans of printed notes (JPG, PNG, TIFF).
- Name
Document files- Description
Word documents and rich-text notes.
- Name
Message body- Description
Notes pasted directly into the email itself.
Only send protected health information from a secure, authorized email account. Synaipse encrypts everything on receipt, but the message is only as private as the account it’s sent from. When in doubt, use file upload or fax instead.
Forwarding automatically
If your team already receives operative notes by email, set up a forwarding rule in your mail system to send anything from a given sender — or in a given folder — straight to your Synaipse address. Notes then flow in without anyone copying and pasting.
Troubleshooting
A confirmation isn’t sent for every message, but anything received appears in your worklist within a few minutes — matched cases move ahead automatically, and unmatched ones are flagged for review. If a message doesn’t appear, verify you used the current address under Settings → Intake, and that attachments weren’t stripped by your mail provider. For help, contact support@synaipse.org.