Fax

Fax is still how a large share of operative notes move between facilities, surgeons, and billing teams. Synaipse gives you a dedicated, secure fax number so those notes are captured the moment they arrive — no printing, scanning, or manual filing.

How it works

  1. Synaipse provisions a dedicated fax number for your organization (find it under Settings → Intake).
  2. Faxes sent to that number are received digitally — nothing prints.
  3. Each transmission is converted to text, split into individual notes when a batch contains several, and matched to the right patient and encounter.
  4. The note enters the processing pipeline and appears on your worklist if review is needed.

Setting it up

There are two common ways to get faxes to Synaipse:

  • Use your Synaipse number directly. Share it with referring offices, facilities, and surgeons as the destination for operative notes.
  • Auto-forward an existing line. Keep your current fax number and configure your fax provider or telephony system to forward inbound faxes to your Synaipse number.

Cover sheets, multi-page documents, and batches containing several patients’ notes are all handled automatically — Synaipse separates and routes each note on its own. You don’t need a cover sheet, but if one is present it won’t interfere.

Tips for clean capture

  • Faxing at fine/high resolution improves text recognition on handwritten or annotated notes.
  • There’s no need to add headers or labels — Synaipse identifies the patient from the note itself.
  • Re-sending a duplicate is harmless; Synaipse detects and merges duplicates rather than creating a second case.

Troubleshooting

If a fax doesn’t appear within a few minutes, confirm it was sent to your current Synaipse number under Settings → Intake. Faxes that are received but can’t be matched to a patient still appear on your worklist flagged as unmatched, so nothing is ever lost. For persistent delivery issues, contact support@synaipse.org.